How to reach our customer service support team?
You can call us Monday/Friday 9 am - 5 pm EST at 1 800 494 3711
Chat with our live agent online Monday/Friday 9 am - 5 pm EST
Or you can Email Us
Shipping & Delivery
We use our trusted UPS Services to deliver your products. We found that UPS offers the best rates for our customers and service we can trust.
Privacy & Security
We do not share your information with anyone. We only collect information relevant to your navigation of our site in order to improve the overall quality of the website.
Returns & Replacements
We generally do not offer returns or replacements unless the product you received has been damaged in shipping or we made a printing mistake. Read more about our Return Policy.
Once your order is placed you will receive a notification email. If you have chosen to receive proof of your artwork we will send it to you via email within 24 hours. Your order will be shipped in less than 48 hours from the time you approve your prints.
Payment, Pricing & Promotions
We accept all major Credit Cards as well as Paypal for payment. Our pricing is final, no further discounts are possible. Promotions are often listed in the home page as well as sent via email to subscribers.
You may view your orders in your account section. If something is incorrect please notify us immediately.
Updating Account Information
Your account information should be accurate. Please review and update accordingly in order to avoid unnecessary mistakes.
Shipping and Delivery
Shipping and Delivery are the charges for Internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Luma late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight, and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).
|Merchandise total *||STANDARD
5—7 day shipping **
2—3 day shipping **
Next business day **
|Up to $200||$16||$26||$33|
*before tax and additional charges
**After processing if ordered by 12:00 noon PST
Returns and Replacements
We want you to be completely happy with your Luma order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Luma order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Bannerstore.com to process your return.
FREQUENTLY ASKED QUESTIONS
WHICH ARE THE ACCEPTED FILE FORMATS?
When it comes to printing, there are a few accepted file formats that will ensure the best print quality. JPEG, JPG, PDF, EPS, CDR, AI, GIF, PSD, TIF, and TIFF files will all produce clear images that won't be pixelated or blurry. However, for large format printing, Adobe Illustrator EPS and AI files are the best options. If you're using a design tool like Photoshop or Illustrator, the file formats that can be uploaded are PNG, JPEG, JPG, GIF, EPS, AI, TIFF, and PSD. These files will retain their quality when enlarged and printed on a larger scale. So whatever your printing needs may be, be sure to use one of these accepted file formats for the best results.
WHAT RESOLUTION SHOULD I USE FOR THE ARTWORK?
If you're not sure what resolution to use for your artwork, there are a few things to keep in mind. First, the minimum resolution should be 150dpi for actual size artwork and 300dpi if the artwork is about half size. Second, provide all image files in inches. For example, if you want your banner to be 2 Feet High x 4 Feet Wide, then set the artwork size at 24"H X 48"W. Finally, remember that the higher the resolution, the better quality your artwork will be. However, it's also important to make sure that your file is not too large or it may take longer to upload or download. If you have any questions about what resolution to use for your artwork, be sure to ask a professional or consult with someone who has experience with this. Thanks for reading!
WHAT COLOR MODE IS ACCEPTED?
Color is one of the most important aspects of any banner, sign, or related product. After all, the whole point of these products is to catch people's attention and get your message across. That's why we offer full-color printing in both CMYK and RGB. CMYK is the standard color mode for print, and RGB is the standard for digital display. Either way, we will make sure that your colors are vibrant and true to your original vision. Plus, we always strive to deliver the best results to meet your specified color requirements. So no matter what color mode you choose, you can rest assured that your finished product will look great.
WHAT KIND OF FONTS DO YOU SUPPORT?
Fonts are an important part of any design, and Bannerstore.com is proud to offer one of the widest selections of today's most popular fonts. With our banner design tool, you can easily select the fonts you want from our large library and customize the text for your banner or sign. If you're uploading a file, we recommend that you outline all the fonts in your artwork before exporting it for printing. This will help you avoid any delays in the final printing process. Whether you're looking for a specific font or just want to browse our selection, Bannerstore.com is the perfect place to find the right font for your next project.
DO I HAVE TO ADD BLEED TO MY ARTWORK?
When designing a banner, it's important to take into account the fact that the finished product will be displayed on a larger surface than the design itself. This is especially true if the banner will be hung from a pole or placed on a wall; in these cases, the edges of the design may be obscured by the hardware used to display the banner. To account for this, many designers choose to add "bleed" to their artwork. Bleed is simply extra material that extends beyond the edge of the design; when the banner is trimmed to its final size, the bleed will be cut off, ensuring that the design extends to the very edge of the banner. However, bleeding is not always necessary. If your design covers the full surface of the banner and does not extend beyond the edges, you do not need to add bleed. In fact, adding bleed can actually make it more difficult to align your design correctly on the banner surface. So, unless your design requires it, there's no need to add bleed to your artwork.
WHAT SIZE DO YOU OFFER FOR BANNERS?
There are a variety of sizes that you can choose from when it comes to banners. The size of the banner will depend on your needs. If you need a large banner, then you can choose a size that is up to 150 feet in length and width. If you only need a small banner, then you can choose a size that is only 2 feet by 2 feet. There are also vertical banners that are 150 feet in height and 10 feet in width. You can also choose a horizontal vinyl banner that is 10 feet in width and 150 feet in length. When it comes to choosing the size of the banner, it all depends on what you need the banner for.
WHAT IS THE DIFFERENCE BETWEEN 13OZ, 15OZ, AND 18OZ VINYL BANNERS MATERIAL?
The difference between 13 oz, 15 oz, and 18 oz vinyl banners is the weight and thickness of the material. 13 oz vinyl is the lightest and thinnest of the three options, making it less durable and less resistant to tearing and wind. 15 oz vinyl is a little heavier and thicker, providing more durability and resistance to tearing and wind. 18 oz vinyl is the heaviest and thickest of the three options, making it the most durable and resistant to tearing and wind. The 18 oz vinyl is the best option for banners that will be exposed to harsh weather conditions or hung in high-traffic areas.
TURNAROUND AND SHIPPING
HOW LONG DOES THE ORDER PROCESSING AND TURNAROUND TAKE?
Our production turnaround is quick and efficient, depending on the product you order. After you approve your artwork for print, your order will be printed and shipped within 48 hours. This timeframe ensures that you receive your product in a timely manner, so you can start using it right away. Whether you're ordering prints for a marketing campaign or needing some new signage for your store, we guarantee that you'll be happy with the quality of our products and the speed of our production. Order today and see just how easy and convenient it is to work with us! You won't be disappointed.
WHAT TYPE OF SHIPPING DO YOU OFFER?
Depending on your location and what you're shipping, we offer a variety of shipping methods through both FedEx and UPS. Ground shipping is our most economical option and transit times vary depending on your distance from our warehouse, but are typically 3-5 business days. If you need your items more quickly, we also offer 3-day, 2-day, and even 1-day shipping options through both carriers. And for those who need their items delivered on a Saturday, we offer that service as well if it's available in your area. No matter what your shipping needs are, we have you covered.
DO YOU OFFER FREE SHIPPING?
Do you offer free shipping? We are proud to say that we do! If you're looking for an affordable way to ship your purchase, we have a variety of shipping methods to choose from. And, if your total purchase is $150 or more, you'll automatically qualify for free shipping! Plus, we have a special deal for our clients who purchase pull-up banners from us - free carry bags with every purchase! So, whether you're looking for a great deal on shipping or want to take advantage of our special offers, we've got you covered. Contact us today and let us help you get the best possible value for your money.
HOW CAN I TRACK MY SHIPMENT?
There are a few different ways that you can track your shipment once it has been sent out. The first way is to check your email. Once your order has been shipped, you will receive an email that includes the tracking information of the shipment. Another way to track your shipment is to log in to your account at Bannerstore.com/customer/account/. Here, you will be able to retrieve your shipment and tracking information. Lastly, you can also visit www.ups.com/tracking and enter your tracking number here. By doing any of these things, you will be able to easily track your shipment and see where it is at any given time.
WHAT IS RUSH SERVICE (SAME DAY PRINT AND SHIP)?
Rush service is a printing option that allows you to receive your order within 24 Hours. Orders approved before 12:00 pm EST will be processed and shipped on the same day. This is ideal for customers who need their orders urgently. If you use rush service, you will receive a digital print proof of your artwork via email within 3 hours from the time you placed your order. However, please note that rush service is only available for certain products. Therefore, it is important to check for availability on the product page before placing your order to ensure that rush service is an option. Same Day Print and ship service are charged separately from shipping so please the appropriate shipping method that fits your needs. Urgent orders are our specialty and we are committed to providing the best possible service to our customers. Whether you need a few items or a large quantity, we can print and ship your order quickly and efficiently. So if you need your prints fast, be sure to choose Rush Service!
DOES RUSH SERVICE (SAME DAY PRINT AND SHIP) INCLUDE SHIPPING?
No, the Rush Service (Same day print and ship) does not include shipping and is charged separately. This service is to ensure a faster processing time of your order as our usual processing time takes up to 48 hours. Please make sure to select the appropriate shipping method to ensure timely delivery. Shipping methods vary and some are quicker than others. We recommend selecting a shipping method that will deliver your order in the time frame you need it. Thank you for choosing our Rush Service!
WHEN DO I RECEIVE AN ONLINE DIGITAL PROOF FOR MY BANNER PRINT?
When you order a banner from our online store, you'll receive a digital proof within 24 hours. If you need your banner faster, we offer Rush Service for an additional fee. With Rush Service, you'll receive proof within 3 business hours. Once you approve your proof, we'll begin printing your banner and ship it within 2-3 business days. So whether you need your banner fast or simply want to be sure you're happy with the final product, we've got you covered. Order your banner today and rest easy knowing that you'll receive a high-quality product that meets your needs and exceeds your expectations.
WHAT IF I DON'T LIKE MY DIGITAL PROOF?
If you do not like the digital proof, please tell us what changes are required in your response, or attach a new artwork file. We will send up to three proofs for free. If you require more than three proofs, there will be an additional processing fee of $10 per proof sent. Please contact our sales department for more information. Proofs are essential in ensuring that your final product is exactly what you envisioned. Our team takes pride in our work, and we want to make sure that you are completely satisfied with your purchase. Therefore, we encourage you to take advantage of the digital proofing process so that we can make any necessary revisions before production begins. Thank you for choosing our company, and we look forward to exceeding your expectations.